Supporting and Frustrating Organizational Learning: Exploring the Role of Information Systems in Processes of Organizational Learning

In this paper we aim to gain insight in the effects information systems have on organizational learning. A theoretical framework is proposed that may serve to explore the role of information systems in processes of organizational learning. Based on the sociology of knowledge [5], learning is conceived as the process of constructing and reconstructing organizational knowledge, which can be further broken down into four knowledge information intensive processes: externalization, objectivation, internalization, and knowledge-acquisition. Each type of information intensive process may be supported or frustrated by certain types of information systems. This explorative excursion shows that information systems can both support and hinder organizational learning.